One reason that some business owners and managers fear outsourcing processes is because they think they will “lose control” over areas of the business. That, in part, boils down to the fact that they are afraid the process will evolve, get updated, they will become reliant on the whoever is performing the process, and then control is gone. We completely understand that fear, and we remedy it by sharing ALL knowledge with our clients. When we go into a client to perform a process for them, we document that process and make sure to include detailed instructions and screen shots. Process documents are shared with the client in an editable format after they are created, and any time they are edited or updated. Our business model is built to support clients using us for the short or long term. Many times, we are brought on to support a client who then grows into the stage of needing to hire someone internally.
The bottom line is, we don’t do messy break-ups after a project closes. We are happy the client used us in the first place and feel proud of what we’ve been able to accomplish. We share the knowledge because it’s the right thing to do, but also because we want clients who stay with us because they are getting value out of what we do, not because they feel handcuffed, and we always want them to know they can come back anytime they have another project or need.
I'm Lindsey Crabtree, the Founder and CEO of Right Hand Operations. I love meeting new people and making connections, I love observing the commonalities between our clients and how we all have similar struggles in the business world. As I have time I enjoy reflecting on experiences and sharing what I've learned.