We hear the word "mess" quite a bit at RHO. Crystal and I have met several business owners and managers who think they have a big mess. They think their policies and procedures are lacking, or all over the place. They think their files are out of control, they don't know what is where. They apologize up front for the "mess" we are about to see.
What we've observed is that all of these business owners and managers who think they have the world's biggest mess have tunnel vision, they think it is only their company who has such struggles. That's just not the case. Not at all. As a business grows, papers get shoved into drawers, contracts get scanned and saved in one place, then someone else comes along and saves the same contract in another location. Before you know it, you can't always find the files you need.
The TRUTH is... we actually love a good mess, we get joy from walking into a situation where the people involved need help and helping them. We like finding things in disarray and straightening them out, cleaning them up. We get excited thinking about working with the staff directly (out of the manager's hair) to figure out where a process is going wrong and helping them get organized, setting policies and procedures for the future, and training all staff on the new way. We are there for a defined amount of time per the business owner's preference, or we can stay on indefinitely to add that extra layer of organization. We love what we do and we want to do it for you!
I'm Lindsey Crabtree, the Founder and CEO of Right Hand Operations. I love meeting new people and making connections, I love observing the commonalities between our clients and how we all have similar struggles in the business world. As I have time I enjoy reflecting on experiences and sharing what I've learned.