We are a vendor for our clients. We deal with our clients’ vendors on a daily basis and we have been highly impressed with some and aghast at others. The vendors that do a great job are the ones that show their clients daily that they WANT their business by being responsive, respecting deadlines, understanding their needs and being proactive.
Client happiness should be of paramount importance to companies but many times it seems that it’s not. When we don’t get communication and action from our vendors, we don’t feel respected. We don’t feel that they find us important and that if we stopped doing business with them, no one would even care. Communication is extremely important, but how often are we NOT getting that from our vendors? Have we come to accept a certain level of non-responsiveness?
We show our clients respect and truly operate as an extension of them. We make it our business to understand what they want up front and we are always accountable for our actions.
I'm Lindsey Crabtree, the Founder and CEO of Right Hand Operations. I love meeting new people and making connections, I love observing the commonalities between our clients and how we all have similar struggles in the business world. As I have time I enjoy reflecting on experiences and sharing what I've learned.